For all our services, the data controller — the company that’s responsible for your privacy— is Direct Ferries Limited.
You should read this notice in conjunction with our cookies policy and the terms & conditions of use for Direct Ferries Websites and any separate terms & conditions issued with your booking of ferry tickets or other products and services.
We will only process your personal information where we have a legal basis to do so. The legal basis will depend on the reason or reasons Direct Ferries has collected and needs to use your information. Under EU and UK data protection laws in almost all cases the legal basis will be:
If processing of your data is subject to any other laws then the basis of processing your data may be different to that set out above and may in those circumstances be based on your consent in all cases.
We endeavour to collect and use your personal information only with your knowledge and consent. We collect information when you use the Direct Ferries website, one of our products or services, or communicate with us. This information and the details of anyone travelling with is necessary for the adequate performance of our contract with you and to allow us to comply with our legal obligations. Without it we may not be able to provide you with all requested services.
We collect the following categories of personal information:
We may send you marketing messages via email, to keep you up to date with what the latest and best offers, ferry timetable releases and to help you find ferry ticket prices.
You can stop receiving marketing messages from us at any time by:
- clicking the unsubscribe link found in any email marketing message
- replying to an email marketing message with a request to be unsubscribed
- By contacting our Customer Service Team
Once you do this we will update your account details so you don’t receive any more marketing messages.
While we will update your details as quickly as possible, please allow for up to 2 business days for this to take effect.
Unsubscribing from marketing messages will not stop service communications, such as booking confirmations and updates.
When you make a booking we may need to share your personal information with the providers (e.g. Ferry Operators, insurance providers, product distributors) of the services and products you’re purchasing. This information may also be shared with other third parties, including port authorities, customs, and passport offices, where this is necessary to fulfil the ferry service contract.
We will not sell or pass your personal information to third parties (other than as set out in the paragraph above) unless you have given us permission or unless it is necessary to deliver and improve upon the products and services ordered or used by you. For example, we may disclose your data to a credit card company to validate your credit card details and obtain payment when you buy a product or service. It may also be necessary to pass your data to the organisation from whom you have ordered any products or services.
Direct Ferries may also be obliged to disclose your personal information to meet any legal or regulatory requirements or obligations in accordance with applicable law.
Depending upon the type of browser you are using, you may be able to configure your browser so that: (i) you are prompted to accept or reject cookies on an individual basis or (ii) you may be able to prevent your browser from accepting any cookies at all. You should refer to the supplier or manufacturer of your web browser for specific details about cookie security.
Right to Access & Transfer Data
You have the right to request a copy of any personal information that we hold about you or to have it transferred to third party. We may ask you to supply appropriate evidence to verify your identity before responding to your request. Once your identity has been verified we will respond as quickly as possible and in any event within 30 business days.
If you have an online account, you can log in to your account at any time to view any personal information stored there.
Right to Update & Amend
If any of the personal information we hold on you is inaccurate you have the right to have that information corrected or completed where it is incomplete.
Right to Complain
If you feel at any point that we have mishandled your data or infringed upon your rights set out under data protection laws you can let us know by getting in touch with our customer service team or lodge a complaint with the supervisory authority responsible for data protection in the country you live in or the place of the alleged infringement. You can find a list of the Data Protection Authorities within the EU here(http://ec.europa.eu/justice/article-29/structure/data-protection-authorities/index_en.htm).
Right to be Forgotten
You can request to have your personal information erased when it is no longer required to process a transaction or we are not legally required to retain the information. Where your personal information is no longer required, any request to have the information erased will be carried out without undue delay.
Right to Withdraw Consent
You can withdraw or restrict your consent to marketing or the processing of your personal information completely or partially, where it is no longer required.
You can write to us at any time to obtain, amend or request a transfer of any personal information we may hold about you. Please write to: Direct Ferries Ltd, 2-3 Three Rivers Business Centre, Felixstowe Road, Ipswich, Suffolk IP10 0BF, United Kingdom
Please quote your name and address together with your booking reference and or account number. We would be grateful if could also provide brief details of what information you want a copy of (this helps us to more readily locate your data).
We will take all reasonable steps to confirm your identity before providing you with details of any personal information we may hold about you.
All our customer data is stored on servers held within the EU. To perform our contract with you we may need to send some of your personal details to our partner ferry operators outside of the EU. Where this is necessary we take steps to restrict the data transferred to only the data that is required to perform the contract.
We protect your privacy and your rights through the use of the European Commission’s standard data protection clauses. More information about these is available here.
We keep your personal information for either 3 years from the date of your last booking or interaction or, if longer, for any period for which we are required to keep personal information to comply with our legal and regulatory requirements. After this time has passed we anonymise all data so that it is no longer personally identifiable.
Direct Ferries recognises that its customers are increasingly concerned about how companies protect personal information from misuse and abuse and about privacy in general. Direct Ferries is constantly reviewing and enhancing its technical, physical and managerial procedures and rules to protect your personal data from unauthorised access, accidental loss and/or destruction. We use industry standard secure sockets layer (SSL) technology, for example, to encrypt sensitive information such as your credit card and other financial information.
If there are any significant changes, we make these clear either through the website or through another means of contact such as email.